Refund policy

Return Policy

Thank you for shopping with us! We take pride in creating and curating unique handmade crafts and original paintings. Because each item is crafted with care and often one-of-a-kind, we strive to ensure your satisfaction with every purchase. Please read our return policy carefully before placing your order.

Returns & Exchanges

• Eligibility:
  We accept returns for damaged or defective items only. Due to the handmade and often personalized nature of our products, we do not accept returns for change of mind.
• Timeframe:
  If your item arrives damaged or defective, please contact us within 2 days of delivery to our email at with your order number and clear photos of the issue.
• Condition:
  To be eligible for a return, the item must be unused and in its original packaging.

 

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original method of payment within 5–10 business days.
• Please note: Shipping costs are non-refundable unless the item arrived damaged or in error.

Non-Returnable Items

• Custom or personalized items
• Digital downloads
• Sale or clearance items

Shipping for Returns

• Customers are responsible for return shipping costs unless the item was damaged upon arrival or we made an error with your order.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over €50.

Need Help?

If you have any questions about your order, feel free to reach out to us. We’re happy to help!